Frequently Asked Questions
Everything you need to know about our luxury timepieces and services.
Are all watches sold on Seiko Boutique authentic?
Yes, every timepiece sold through our store is 100% authentic and comes directly from our manufacturing facilities, complete with an official Seiko international warranty card.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout for delivery within 1-2 business days, depending on your location.
What is your return policy for timepieces?
We offer a 30-day return policy. Items must be in their original, unworn condition with all packaging, tags, and protective films intact to be eligible for a full refund.
Do you provide bracelet resizing services?
Yes, we offer complimentary bracelet resizing. Please include your wrist measurement in the 'Order Notes' section at checkout, or visit any of our physical boutique locations with your proof of purchase.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm.
How do I register my watch for warranty?
You can register your timepiece on our official website using the serial number found on the case back and the unique code provided on your warranty card.